Support
We answer every email, usually within one business day.
Email support@keystoneathleticsandiron.com. Send it from your account's email address so we can find your account, and tell us which device you're on (iPhone, Android or the web).
Your subscription
- Bought in the iPhone app: manage or cancel it in iPhone Settings, then your name, then Subscriptions. Apple handles the billing, so refunds are requested from Apple at reportaproblem.apple.com.
- Bought in the Android app: manage or cancel it in the Google Play Store, under Payments and subscriptions.
- Bought on the website: sign in at fuelkey.app/app and tap Manage billing at the bottom of the page.
- Every plan starts with 14 days free. Your price never goes up while you stay subscribed.
Common questions
- Signing in on a new device: use the same sign-in you used before (email, Apple or Google). Your plan and log sync across iPhone, Apple Watch, Android and the web.
- Apple Health or Health Connect isn't sending weights or workouts: check that FuelKey is allowed to read them (Health app, Sharing, Apps, FuelKey on iPhone; Health Connect, App permissions on Android), then open FuelKey once.
- Apple Watch: the watch app installs with the iPhone app. Open FuelKey on the watch after signing in on the iPhone.
- Delete your account: in the app under Account, or on the website at the bottom of the app page. See the privacy policy for what's deleted.
FuelKey is not medical advice. Talk to your doctor before making big changes to how you eat, especially if you are pregnant, have a medical condition or take medication.